Refund Policy for ContesDessines.com

Accepted returns by the merchant concern only defective items.
We do not accept returns or exchanges unless the item you purchased is
defective. If you receive a defective item, please contact us at the phone number or email address below.
at the phone number or email address below and provide details about the product and the defect.
We will then tell you how to return the product.

The shipping costs related to returning your item are your responsibility. We are not
responsible for loss or damage during transit. You must also
You must also pay in advance the shipping and insurance costs (if applicable) for all returns.
If your return is eligible for a refund, your refund will not include shipping costs
shipping costs that may appear on the packing slip or invoice.

Once we receive the returned product, we will examine it and notify you by email within a reasonable time if it is deemed defective.
we will inform you by email, within a reasonable time, if you are entitled to a refund or exchange due to the defect.
the defect. If you are entitled to an exchange or refund, we will either replace the product
or refund the purchase price (depending on the original payment method). Shipping fees
are non-refundable, and refunds will not include shipping costs
amounts refunded will not include shipping costs. A maximum of 15 business days
days from receipt of our email before you see the refund on your statement.
on your statement.


Customers may return items:
Item returns :
We accept returns of new items. You can return items
within 15 days of purchase, with a receipt or proof of purchase.
If 15 days have passed since your purchase, we cannot offer a refund or exchange. To track the status of your return
please contact us at the phone number or email address below.

Exchanges
We will only exchange defective or severely damaged goods.
If you consider a product defective, please contact us within
within 15 days of your purchase, at the phone number or email address below and
and provide details about the product and the defect. We will then tell you how to return the
product.

Shipping
The shipping costs related to returning your item are your responsibility. We are not
responsible for loss or damage during transit. You must also
also pay in advance the shipping and insurance costs (if applicable) for all returns.
If your return is eligible for a refund, it will not include shipping costs
shipping costs that may appear on the invoice.
To return or exchange the item you purchased, please send it by mail, with
with a copy of your receipt and any other information concerning your purchase, to the address
at the address below :
ContesDessines.com
7 Boulevard de Courtais
03000 Moulins

Process
When we receive your item, we will examine it and inform you by email,
within a reasonable time, if you are entitled to a refund or an exchange.
If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method.
will be applied to the original payment method. All shipping fees you have
already paid are non-refundable and refunded amounts will not include shipping costs.
shipping costs. It may take up to 15 business days after receipt of our email
before you see the refund on your statement.
If you are entitled to an exchange, we will send a new item to the original shipping address.
shipping address.

Contact
ContesDessines.com
contact@contesdessines
7 Boulevard de Courtais
03000 Moulins