ContesDessines.com refund policy

Returns accepted by the merchant are for defective items only.
We do not accept returns or exchanges unless the item you have purchased is
is defective. If you receive a defective item, please contact us at the phone number or email address below.
telephone number or e-mail address below and provide details of the product and the defect.
We will then advise you on how to return the product.

You will be responsible for the shipping charges associated with the return of your item. We are not
for loss or damage in transit. You must also
You must also prepay shipping and insurance costs (if applicable) for all returns.
If your return is eligible for a refund, your refund will not include any shipping charges
shipping charges that may appear on the packing slip or invoice.

Once we receive the returned product, we will examine it and notify you by e-mail within a reasonable period of time if it is found to be defective.
notify you by e-mail, within a reasonable period of time, if you are entitled to a refund or exchange due to the defect.
due to the defect. If you are entitled to an exchange or refund, we will either replace the product
or refund the purchase price (depending on the original method of payment). Any shipping
are non-refundable, and refunds will not include any shipping charges
refunded amounts will not include the cost of shipping. A maximum of 15 business days
days from receipt of our e-mail before you see the refund on your statement.
on your statement.


Customers may return items:
Item returns:
We accept returns of new items. You can return items
within 15 days of purchase, with a receipt or proof of purchase.
If 15 days have passed since your purchase, we cannot offer a refund or exchange. To track the status of your return
please contact us at the telephone number or e-mail address below.

Exchanges
We will only exchange goods that are defective or badly damaged.
If you consider a product to be defective, please contact us within
within 15 days of your purchase, at the telephone number or e-mail address below and
and provide details of the product and the defect. We will then advise you on how to return the
product.

Shipping
You will be responsible for the shipping costs associated with the return of your item. We are not
responsible for loss or damage in transit. You must also
also prepay shipping and insurance costs (if applicable) for all returns.
If your return is eligible for a refund, this will not include any shipping charges
shipping charges that may appear on the invoice.
To return or exchange the item you have purchased, please send it by mail, along with
with a copy of your receipt and any other information concerning your purchase, to the address
at the address below:
ContesDessines.com
7 Boulevard de Courtais
03000 Moulins

Process
When we receive your item, we will examine it and notify you by e-mail,
within a reasonable period of time, whether you are entitled to a refund or an exchange.
If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original method of payment.
will be applied to the original method of payment. Any shipping charges you have
already paid are non-refundable and refunded amounts will not include the cost of shipping.
shipping costs. It may take up to 15 business days after receipt of our email
may elapse before you see the refund on your statement.
If you are entitled to an exchange, we will send a new item to the original shipping address.
shipping address.

Contact
ContesDessines.com
contact@contesdessines
7 Boulevard de Courtais
03000 Moulins